SOME USEFUL INFORMATION
ABOUT THE RECEIPT OF GOODS
197 Design Store continuously strives to guarantee a service that meets the expectations of each customer. However, the production and transport of each product are long and complex processes for which, sometimes, it can happen to find anomalies in the product itself.
197 Design Store assists each customer with the utmost professionalism and courtesy, but it necessary to ask the customer for collaboration so that any problem can be solved in the shortest possible time. Should this collaboration fail, 197 Design Store will no longer be able to provide totally free assistance.
By following the next steps carefully, it will be much easier to ensure excellent after-sales service!
1. UNLOADING AND DELIVERY
- Check the number of packages: when unloading, check that the number of packages is the same as that marked on the transport document.
If not, write down a "Missing Pack Reserve".
- Verification of the external condition of the packages: on arrival, the pack must be intact, without deformity and torn and/or wet parts.
If you find at least one of these possibilities you must sign with "Reserve for torn/Wet/dented packaging" (no general reserves are accepted ).
If the product itself has visible deformities, sign and mark "Damaged Product";.
- Signature of the transport document: once the number and external condition of the packages have been checked, it is possible to proceed with the signature.
Also check that the driver's signature is next to any reservations.
Accept delivery even in case of packaging and / or products are not compliant - as long as the anomaly has been reported on the delivery document.
Finding damage on the packaging after having transported the product home independently, but having signed the transport document without noting the damage on the packaging itself, cancels any form of All risk insurance and therefore reimbursement and/or replacement.
Please note on the delivery document everything that is abnormal, accepting the product without notifying the carrier of any damage, if there is any, does not allow us to replace the product in the event that it is damaged when opening the package and/or to issue a refund.
The transport document is an official document that is issued by the carrier and sent both to our customer service and to the manufacturing company.
2. OPENING PACKS.
- Takes picture of the packages: a mandatory clause for the signature with reservation but also useful in case of deformity.
- Open packages carefully: use extreme caution when opening the packaging, especially when using cutters or blades. Damage caused by them is not covered by the warranty, and they are recognizable signs, so it is recommended to cut in the appropriate parts, where the adhesive tape is present.
- Checking the articles before assembly: if the article is not in conformity, the customer must take a picture of the part involved WHITOUT removing the packaging or starting assembly.
Photographs of the damaged product after assembly will not be accepted by the insurance company.
3. ASSEMBLING
- Handle packages with care: if the pack is too heavy and/or too bulky, ask assistance from another person;
- Follow the assembly instructions: all information is in the instruction sheet that comes with the furniture. Ask for the help of another person for more complicated operations;
- Presence of anomalies during assembly: as for all anomalies, photograph the damaged part before finishing assembly and then contact customer service to understand how to proceed.
- Keep the original packaging: keep the original packaging until assembly is complete. Even if the item is replaced, the original packaging must be reused.
