Deliveries and shipments

Our services

at your disposal

197designstore.com offers customers highly professional shipping assistance, with couriers specializing in the furniture industry.

In addition to each shipment there is the possibility to insure the furniture through a guaranteed All Risk insurance coverage, which protects against any kind of unexpected event.

If the chosen product is available, the customer can check out and select the shipment. After a few days you will receive an email confirming the shipment.

All shipments are made with Delivery to Street level.  For delivery to the floor or other types you can ask for a quote by writing to store@197designstore.com.

When the furniture is ready for shipment, the buyer will receive an email, where he will be informed that the goods will be taken over by the courier. The same, the day before delivery, will give notice by telephone of the time slot of contact.


SHIPPING TIME

To calculate the delivery time, the production time of the product, which is between 4 and 6 weeks, must be taken into account.

In addition, the average shipping time is 2 weeks, depending on the destination.


DELIVERY TYPES

  • - Standard shipping: delivery is made at "street level", which means that the customer must participate in the unloading of packages from the truck and carry out a check of their condition.
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  • The delivery date is determined by the courier, in agreement with the customer, according to the delivery schedule.
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  • - Delivery to the floor: it is possible to request the transport of the packages to the floor and the assembly of the furniture, depending on the availability of the courier and only in some areas of Italy and Europe.
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  • For this type of shipment the customer can make a request, writing to the email store@197designstore.com.
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  • - Withdrawal from stock: in case the customer does not need any transport assistance from us, he has the possibility to collect the goods directly from us, with a telephone notice.
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  • Below are our retreat centers:

 

  • Showroom, 197 Piermarini design, via dei Prati Fiscali 197, Rome;

Warehouse, via Provinciale km 11500 - 00060, Capena (Rm), Italy.

  • - Assembly: our company offers an additional assembly service, with which our professionals will come to your home to assemble the furniture product.
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  • For a quote and more information about the service, you can contact customer service by email at store@197designstore.com.

WARRANTY AND ASSISTANCE

For all products there is a 24-month warranty on conformity defects.

To take advantage of the warranty is strictly necessary to maintain the sales invoice for the product, which is anticipated by email and after each purchase delivered in paper form.


Before delivery, we advise customers to carefully read the Product Reception and Verification Procedure, in order to know all the steps to follow and to ensure 360° assistance.